With all eyes on the sanitation challenge this month,
one of the projects TRANSFORM supports as part of its mission to help improve
sanitation in underserved communities is Sanivation.
Sanivation is a sanitation service provider that
delivers clean, safe and efficient sanitation hygiene products and services to
communities in East Africa. In the belief that a toilet is only as good as its
maintenance1, the enterprise installs modern and portable toilets inside people’s
homes for free, and charges a monthly free to service them twice a week.
Then, instead of dumping the waste, they collect it,
treat it, and transform it into an affordable and environmentally sustainable
source of fuel – a clean burning alternative to charcoal – at Sanivation’s own
The resulting briquettes have lower carbon monoxide
emissions than traditional charcoal, used widely in households across Africa,
and no smoke, which protects children’s lungs and allows families to cook
indoors without inhaling toxic fumes2.
This end-to-end service also addresses the
deforestation issue in East Africa - for every ton of briquettes sold, 88 trees
are saved – and helps families save money, as the briquettes burn twice as long
Through this dependable, user-centred and vertically
integrated sanitation service, Sanivation has managed to address the full
sanitation value chain and allow families in urbanising communities in East
Africa to live in healthy, dignified conditions.
Sanivation and TRANSFORM
Sanivation developed a low-infrastructure,
systems-based approach with scale and replication in mind. To evolve its
proposition, Sanivation has joined forces with TRANSFORM to include
hand-washing stations with the in-home toilet provision.
By tapping into its existing network of toilet service
representatives and its team’s experience in deploying service delivery models,
Sanivation hopes the partnership will help institute hand-washing as the normal
behaviour after visiting the toilet.
To achieve this, TRANSFORM supported them to test the
soap delivery model. The hope is that soap delivery will improve client
satisfaction with Sanivation’s service and bolster the success of their
One of the key findings of the project was that
customer satisfaction was high with 80%
of households and 90% of schools renewing their subscription to the soap
delivery service. However, revenues are currently too low for the number of
customers. Sanivation will re-validate the soap delivery service model once
they reach 500 households.
“The valuable insights we are gaining on service
logistics optimisation and evaluation metrics are critical to ensuring a
successful execution of bundled hand-washing products with our in-home
toilets,” said Andrew Foote, CEO and Co-Founder of Sanivation. “It is our hope
that with these insights, we can continue to scale this programme and provide a
cost-effective product to improve hygiene for our clients.”
Sanivation aims to reach one million people
throughout East Africa by 2020, providing clean and efficient sanitation
services along with the hand-washing station. An important step in hand-washing
access and practice, it is hoped that, by demonstrating the model’s commercial
success, other last-mile distributors will be able to replicate the approach.